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Shipping & Policies

By purchasing from the DECANTsf Online Store (DECANTsf LLC) you agree to the following terms:

  1. Age Requirements and ID Verification
  2. Shipping Rates
  3. Summer Shipping Holds, Cold Truck Shipping and 2-and 3-Day Air Shipping Rates
  4. COVID-19 Shipping, Delivery, Pick Up, In-Store Shopping amendments to Policy
  5. Returns Policy
  6. Where We Ship
  7. General Shipping information and Policy
  8. Delivery & Pick Up Information
  9. Pre-Arrivals & Pre-Orders
  10. Abandoned Orders
  11. Holds
  12. Resources
  13. Privacy Policy
  14. Contact Information

 

  1. Age Requirement and Verification: All purchases must be made by an adult over the age of 21. All in-store orders must be picked up by an adult over age 21. All shipments must be signed for by a person over 21 years of age, no exceptions. Business addresses are strongly recommended for shipping. All shipment prices include the common carrier Adult Signature Required fee. All local deliveries and in-store pickups must be accompanied by a valid government-issued ID. DECANTsf is a 42-license type and no minors may enter nor remain for any time. We check IDs.

  2. Shipping Rates: Shipping rates for wine orders are determined by the weight and total number of bottles shipped per order, the destination zip code, selected shipping option, plus shipping material and handling fees. Please note that listed shipping charges in the shopping cart are estimates. Final shipping charge is calculated based on bottle size, weight and carrier. Not all bottles and gift sets weigh the same. Any major difference in charge from your quote at time of purchase to final rate at time of delivery will be reflected with a charge or credit to your method of payment within 72 hours.

  3. Warm / Extreme Weather / Summer Shipping HOLDS: In the interest of our customers receiving their wine in the most perfect quality possible, we will be HOLDING shipping orders outside of California from June until September, or until weather becomes cooler. The exceptions to this is 2- or 3-day air shipments, or a request for Cold Truck Shipping (can have a two-week turnaround time).
    • If you insist on Ground Shipping outside of California during Summer Months, please understand DECANTsf holds no liability if wine becomes damaged due to exposure to temperature fluctuarions.
      • In extreme weather situations, we may employ a third-party shipping company to handle your cargo under temperature control. Or, with notice to you, we may delay your shipment until after a weather event (such as heat wave or snow storm) to minimize any weather effects or delays on your products. DECANTsf has temperature-controlled storage to hold your order during these periods at no additional cost until it is shipped. Held orders will be shipped out at the next available time for no additional cost.
      • For NEVADA & OREGON, we use Golden State standard 2-Day Ground. For CALIFORNIA, we use Golden State Overnight Ground

      • SHIPPING RATES FOR COLD TRUCK DELIVERY (we request a two-week lead time)
        • COLD TRUCK DELIVERY available to: AK, CT, DC, DE, FL, GA, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, ND, NH, NM, NE, NJ, NY, NC, OH, PA, RI, SD, SC, TN, TX, VT, VA, WV, WI
          • Rates:
            1 bottle - $43 4 bottles - $57
            2 bottles - $46 6 bottles - $70
            3 bottles - $52 12 bottles - $93

      • 2- AND 3-DAY AIR SHIPPING

        • Western States 3-DAY AIR (AZ, CO, ID, MT, NM, ND, SD, WA, WY)
          • Rates:
            1 bottle - $43 4 bottles - $60
            2 bottles - $49 6 bottles - $75
            3 bottles - $54 12 bottles - $116

        • Western States 2-DAY AIR (AZ, CO, ID, MT, NM, ND, SD, WA, WY)
          • Rates:
            1 bottle - $60 4 bottles - $82
            2 bottles - $67 6 bottles - $97
            3 bottles - $75 12 bottles - $132

        • Midwest, East Coast, Southern States 3-DAY AIR (CT, DC, DE, FL, GA, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, NH, NE, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VT, VA, WV, WI)
          • Rates:
            1 bottle - $54 4 bottles - $86
            2 bottles - $64 6 bottles - $105
            3 bottles - $74 12 bottles - $151

      • Midwest, East Coast, Southern States 2-DAY AIR (CT, DC, DE, FL, GA, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, NH, NE, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VT, VA, WV, WI)
        • Rates:
          1 bottle - $68 4 bottles - $109
          2 bottles - $79 6 bottles - $133
          3 bottles - $88 12 bottles - $176



  4. COVID-19 Amendment to Shipping & Returns policy:
    • DECANTsf is still shipping, as well as offering contact-less in-store pickup and delivery. Please see information above on Summer Shipping policy.

    • HOME "Contact-less" DELIVERY in SF and East Bay.
      • All deliveries will be made only to adults 21+ with valid ID..
      • Home delivery within San Francisco is available Wednesday and Friday. We typically deliver between 4 and 6pm.
      • Same Day Home Delivery is available Tues-Sat for online orders placed before 3pm PST. This is $18 for Tuesdays, Thursdays, Saturdays.
      • All local SF delivery orders placed after 3pm will be available the next Wednesday or Friday.
      • We have brought down our delivery charge during COVID-19 Pandemic. Wednesday & Friday delivery within SF is $10 or FREE with $150+ order. Same Day Rush Delivery is $18.
      • East Bay Delivery is $18 and done on Fridays only.
      • Overnight ground shipping via a common carrier is available for all California including East Bay. We ship Tuesdays through Fridays. 21+ Adult Signature required.

    • PICK UP IN STORE
        • All orders are available for same day pickup, Tuesday - Saturday, 12pm-6pm.
        • Orders placed on Sunday or Monday will be available after 12pm the following Tuesday.
        • Please check in at front door and we will bring your order to the front of the store for contact-less pickup.
        • You can continue to shop in-store, we ask that you stay six-feet away from anyone and do not touch anything unless you are wearing gloves.
        • Please choose local delivery if you are feeling sick in any way.

    • HOLD IN STORE to BUILD A CASE
        • You can choose to order and hold bottles in store while you build a case for shipping, delivery, or pick up.
        • We will waive any 'cellar fees' during the COVID-19 Pandemic.

  5. RETURNS Policy: Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken.
    • Returns policy does not extend to heat- or cold-damage or breakage incurred during shipment, nor bottle variation of "natural" wines. We are committed to doing our best in ensuring proper temperature-controlled storage and provenance of all our bottles. However, we cannot be responsible for bottles older than 5 (five) years from the current vintage, or items marked or advertised as "rarities". No refunds/replacements will be offered on these bottles.
    • If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return or exchange items from your order.
    • We do not take returns on any gift bags, food, beer/cider, or other items labeled "gourmet" or "gifts" on our online store.

  6. Where We Ship: DECANTsf Ships from their San Francisco, California shop on Tuesdays and Fridays.

    • We ship to all states EXCEPT KY, AL, AR, UT, MS
      • California, Idaho, New Mexico, Nevada, and Oregon may be handled by Golden State Overnight.
        • Most CA destinations ship overnight; ID, NM, NV, OR are usually 2-day turn-around.

      • All other states will be performed by UPS or FedEx. Certain states require third-party shipping.
        • Prices for third-party shipping are reflected in the shipping estimate at check out.
        • Third-Party Shippers are UPS Ground may take up to 10 business days for delivery depending on delivery address.
        • For Midwest, South, or East Coast destinations, we recommended 2-Day Air or Overnight Shipping to ensure minimal effect from heat or cold during transit, or request COLD TRUCK GROUND delivery in the order notes. Additional charges will apply.
        • Shipments to Texas are made only via UPS 2- or 3-day Air. Please call for rates.
        • Shipments to Hawaii are made only via UPS 2-day Air. Please call for rates.

      • International Shipping: Please call us for details at+1 415-913-7256.
        • Please note that international shipments may incur prolonged delivery times and additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.

      • Order tracking numbers will be emailed to you for each box shipped. All orders require 21+ Signature. Businesses addresses are strongly recommended.

  7. Shipping information and policies:

    • We do NOT ship BEER/CIDER, FOOD, or PERISHABLES.

    • Same Day Shipping: Please call DECANTsf or place your order online before 2PM PST. If the wine you're requesting is in stock Tuesday through Saturdays, we will try to accommodate you.

    • Shipping Rates: Shipping rates for wine orders are determined by the weight and total number of bottles shipped per order, the destination zip code, selected shipping option, plus shipping material and handling fees. Please note that listed shipping charges in the shopping cart are estimates. Final shipping charge is calculated based on bottle size, weight and carrier. Not all bottles and gift sets weigh the same. Any difference in charge from your quote at time of purchase to final rate at time of delivery will be reflected with a charge or credit to your method of payment within 72 hours.

    • Sales Tax is calculated based on your shipping address.

    • We are only able to deliver to one address per order.
      • Business addresses are strongly recommended for shipping.

    • We cannot leave packages on your doorstep and we cannot ship to P.O. boxes. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for a second shipment.

    • Unless you have a valid alcohol shipping contract with either company, we cannot ship using your personal or business common carrier account number.

    • By placing your order, you authorize DECANTsf to engage a common carrier on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order. Please note that interstate and international shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.

  8. DECANTsf Delivery Policy (superseded by COVID-19 Delivery Policy above until further notice)

    • Local San Francisco Delivery: Please call us at 415-913-7256 to discuss same day local delivery. All orders placed after 2pm for local delivery may be delivered the following afternoon and must be signed for by a 21+ person with valid ID. It is strongly recommended that delivery address be a local business or residence with a concierge or security.  Local Delivery orders (within San Francisco) under $500 will have a $15 delivery charge.

    • East Bay hand-delivery will have a $25 delivery charge.

    • All wine with delivery destinations outside of San Francisco in the North, East, South Bay or Peninsula will be carried out by Golden State Overnight (GSO/GLS). 
If you need local or regional delivery same day but miss the cutoff, DECANTsf has a list of local couriers to handle your delivery and will charge accordingly.

    • PLEASE NOTE: Most wine orders submitted over the weekend (Friday/Saturday/Sunday/Monday) will be processed and shipped out the following Tuesday or Wednesday. Please double check all destination addresses, as DECANTsf reserves the right to recoup any expenses from rerouting or cancelling/reshipping orders due to typos or missed deliveries. Businesses addresses are strongly recommended.

  9. Pre-Arrivals & Pre-Orders: Your pre-arrival wine or beer will be charged when you purchase it, and then we will confirm shipping when it arrives at DECANTsf. Due to the variable nature of pre-arrivals, arrival dates to DECANTsf are subject to change.

  10. Abandoned Orders: Any held orders not picked up or shipped within 12 months of purchase are considered abandoned and will be restocked with no refund, credit, or exchange. For Pre-arrivals, this is from 12 months of DECANTsf receiving the product.

  11. Holds: If you order wine and would like us to hold the bottles for you while you build a full case to ship, we will do so at no additional charge for 30 days. Any wine held after 30 days with no purchase will incur a $15/month cellar charge. This monthly fee is waived with the purchase of one additional bottle per month after the initial 30 day period expires.
    • In extreme weather situations, we may employ a third-party shipping company to handle your cargo under temperature control. Or, with notice to you, we may delay your shipment until after a weather event (such as heat wave or snow storm) to minimize any weather effects or delays on your products. DECANTsf has temperature-controlled storage to hold your order during these periods at no additional cost until it is shipped. Held orders will be shipped out at the next available time for no additional cost.

  12. Resources:
  13. Privacy Policy: DECANTsf (DECANT SF LLC and DRINK FOR YOURSELF, INC) will *never* sell your information to any third-party service, whatsoever, ever. By placing an order to our online shop or supplying your email in-store, you may receive periodic updates, offers, and news directly from DECANTsf and only from DECANTsf. No one else. Ever. We love you.

  14. Contact Information
    • Store Address: DECANTsf, 1168 Folsom Street, San Francisco, CA 94103.
    • Phone: +1 (415) 913-7256
    • Email: Wine@DECANTsf.com
      • Bottle Clubs: clubs@decantsf.com
      • Online Store and orders: Shop@decantsf.com
      • Event inquiries and information: Events@decantsf.com
    • DECANTsf is owned and operated by Cara Patricia Higgins & Simryn Grewal

REMEMBER: Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken. This offer does not extend to heat- or cold-damage or breakage incurred during shipments or customer cellaring issues.

We are committed to our best in ensuring proper temperature-controlled storage and provenance of all our bottles. However, we cannot be responsible for bottles older than 8 (eight) years from the current vintage. No refunds/replacements will be offered on these bottles.

DECANTsf can change policies at any time.