Shipping & Returns


Returns Policy

Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken. This offer does not extend to heat- or cold-damage or breakage incurred during shipment, nor bottle variation of "natural" wines.

We are committed to our best in ensuring proper temperature-controlled storage and provenance of all our bottles. However, we cannot be responsible for bottles older than 5 (five) years from the current vintage. No refunds/replacements will be offered on these bottles.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

DECANTsf Shipping & Delivery Policy

Legal Age Requirement:  All purchases must be done by an adult over the age of 21. All in-store pickup must be done by an adult over age 21. All shipments must be signed for by a person over 21 years of age, no exceptions. Business addresses are strongly recommended for shipping.

Rates: Shipping rates for wine orders are determined by the total number of bottles shipped per order, the destination zip code, selected shipping option, plus shipping material and handling fees. Please note that listed shipping charges in the shopping cart are estimates. Final shipping charge is calculated based on bottle size, weight and carrier. Not all bottles and gift sets weigh the same.

Sales Tax is calculated based on your shipping address.

Shipping: Shipping within California and Nevada is handled by Golden State Overnight. All other states will be performed by UPS or FedEx.

We are only able to deliver to one address per order. Business addresses are strongly recommended for shipping. We cannot leave packages on your doorstep and we cannot ship to P.O. boxes. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for second shipment.

Unless you have a valid alcohol contract with either company, we cannot ship using your personal or business UPS or FEDEX account number.

DECANTsf ships from San Francisco, California. For Midwest, South, or East Coast destinations, we recommended 2-Day Air or Overnight Shipping to ensure minimal effect from heat or cold during transit. DECANTsf is not insured for Heat or Cold Damage during transit, and we do not hold any responsibility or liability for any incurring damage once products leave our shop.

Please call us at 415-913-7256 for state specific shipping questions.

We Ship to the following states: AK, CA, CT, DC, FL, ID, LA, NE, NV, NH, NM, ND, OR, VA, WV, WY

Do to FEDEX regulations and ridiculous interstate shipping laws in the USA,
WE DO NOT SHIP to the following states: AL, AZ, AR, CO, DE, GA, HI, IL, IN, IA, KS, KT, MN, MD, MA, MI, MN, MI, MO, MT, NJ, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, WA, WI

Dislike the annoying out-of-state shipping rules? Us too. You can do something about it by writing your local Senator and Representative.
Take Action: https://freethegrapes.org/

More information:

FED EX SHIPPING REGULATIONS

Wine Lovers Face Increasing Hurdles Ordering Online

US Wine Retailers have a constitutional right to ship out of state

By placing your order, you authorize DECANTsf to engage a common carrier on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order. Please note that interstate and international shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.

Free GROUND Shipping: Free GROUND Shipping on orders over $500.

Same Day Shipping:
Please call DECANTsf at 415-913-7256 before 1 pm PST. If the wine you're requesting is in stock between Monday to Thursday, we will try to accommodate you.

Local Delivery: Please call us at 415-913-7256 to discuss same day local delivery. All orders placed after 1pm for local delivery may be delivered the following afternoon and must be signed for by a 21+ person with valid ID. It is strongly recommended that delivery address be a local business or residence with a concierge or security.  
Local Delivery orders (within San Francisco) under $200 will have a $10 delivery charge.

All wine with delivery destinations outside of San Francisco in the North, East, South Bay or Peninsula will be carried out by Golden State Overnight.

If you need local or regional delivery same day but miss the cutoff, DECANTsf has a list of local couriers to handle your delivery and will charge accordingly.

PLEASE NOTE: Most wine orders submitted over the weekend (Friday/Saturday/Sunday/Monday) will be processed and shipped out the following Tuesday. Please double check all destination addresses, as DECANTsf reserves the right to recoup any expenses from rerouting or cancelling/reshipping orders due to typos or missed deliveries. Businesses addresses are strongly recommended.

Order tracking: Tracking numbers will be emailed to you for each box shipped. All orders require 21+ Signature. Businesses addresses are strongly recommended.

International Shipping: Please call us for details at+1 415-913-7256. Please note that interstate and international shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.

Extreme Weather:  In extreme weather situations, we may employ a third-party shipping company to handle your cargo under temperature control. Or, with notice to you, we may delay your shipment until after a weather event (such as heat wave or snow storm) to minimize any weather effects or delays on your products. DECANTsf has temperature-controlled storage to hold your order during these periods at no additional cost until it is shipped. Held orders will be shipped out at the next available time for no additional cost.

Pre-Arrivals/Pre-Orders: Your pre-arrival wine or beer will be charged when you purchase it, and then we will confirm shipping when it arrives at DECANTsf. Due to the variable nature of pre-arrivals, arrival dates to DECANTsf are subject to change.

Abandoned Orders: Any held orders not picked up or shipped within 12 months of purchase are considered abandoned and will be restocked with no refund, credit, or exchange. For Pre-arrivals, this is from 12 months of DECANTsf receiving the product.

Other Holds: If you order wine and would like us to hold the bottles for you while you build a full case to ship, we will do so at no additional charge for 30 days. Any wine held after 30 days with no purchase will incur a $15/month cellar charge.

Returns: Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken. This offer does not extend to heat- or cold-damage or breakage incurred during shipment.

We are committed to our best in ensuring proper temperature-controlled storage and provenance of all our bottles. However, we cannot be responsible for bottles older than 5 (five) years from the current vintage. No refunds/replacements will be offered on these bottles.

 

Dislike the annoying out-of-state shipping rules? Us too. You can do something about it by writing your local Senator and Representative.
Take Action: https://freethegrapes.org/

More information:

FED EX SHIPPING REGULATIONS

Wine Lovers Face Increasing Hurdles Ordering Online

US Wine Retailers have a constitutional right to ship out of state